NeoSpeech Cookies Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences and improve your browsing experience. Cookies contain information that is transferred to your device's hard drive and can be read by the website on subsequent visits.

These files are completely safe and cannot carry viruses or malware. They typically contain a unique identifier, website name, and some data about your preferences or actions. Most cookies are quite small, usually taking up less than 4KB of space on your device.

NeoSpeech uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. We use cookies responsibly and transparently, ensuring your privacy is protected while improving your user experience.

By understanding how you interact with our platform, we can make NeoSpeech more intuitive, faster, and better suited to your text-to-speech needs. This policy explains exactly what cookies we use, why we use them, and how you can control them.

2. Types of Cookies We Use

2.1. Essential Cookies

These cookies are absolutely necessary for the website to function properly and cannot be disabled. They enable core functionality such as:

• User authentication and login sessions: Keep you logged in as you navigate through different pages and features
• Security and fraud prevention: Protect your account from unauthorized access and malicious activities
• Load balancing and website performance: Ensure the website loads quickly and efficiently distributes traffic
• Remembering your preferences during your session: Maintain your settings like theme, language, and dashboard layout
• Shopping cart functionality: Remember items you've selected for purchase during your session
• Form submission security: Prevent duplicate submissions and protect against cross-site request forgery

Without these essential cookies, you would not be able to use basic features like logging in, accessing your account, or making purchases. These cookies do not store any personally identifiable information and are automatically deleted when you close your browser or after a set period of inactivity.

2.2. Analytics Cookies

We use analytics cookies to understand how visitors interact with our website and to continuously improve our services. These cookies are optional and help us:

• Count visitors and track site navigation: See how many people visit our site and understand their journey through our pages
• Identify popular pages and features: Discover which parts of NeoSpeech are most useful so we can improve them further
• Improve website performance: Identify slow-loading pages or features that need optimization
• Track conversion rates: Understand how many visitors become users and what influences their decision
• Monitor user engagement: See how long people spend using our text-to-speech features and what they find most valuable
• Detect and fix errors: Identify technical issues or broken features that affect user experience

All analytics data is aggregated and anonymized, meaning we can see overall patterns but cannot identify individual users. This information helps us make data-driven decisions about improving NeoSpeech's functionality, speed, and user interface. You can opt out of analytics cookies without affecting your ability to use our platform.

2.3. Functional Cookies

These cookies enhance functionality and personalization, such as:

• Remembering your theme preferences (dark/light mode)
• Storing your language preferences
• Remembering settings you've applied to customize your experience

3. Third-Party Cookies

Some cookies are placed by trusted third-party services that we integrate with to provide you with the best possible experience. These include:

• Google Analytics: Helps us understand user behavior, track website performance, and identify areas for improvement. This service provides detailed insights about how visitors use our platform, which pages they visit most, and how they navigate through our features.
• Stripe: Processes payments securely for our paid plans and subscriptions. Stripe's cookies ensure your payment information is handled safely and help prevent fraudulent transactions. They also remember your payment preferences to make future purchases smoother.
• PostHog: Provides detailed analytics and user experience insights that help us understand how people interact with our text-to-speech features. This includes tracking feature usage, identifying common user paths, and spotting areas where users might need more guidance.
• Authentication Providers: When you sign in using Google or other social login options, these services may place their own cookies to manage your authentication state and security.

We carefully select these third-party services based on their reputation, security standards, and privacy practices. Each of these providers has their own privacy policies and cookie policies, which we encourage you to review to understand how they handle your data.

We do not control these third-party cookies, but we ensure that any service we integrate with meets our high standards for data protection and user privacy. You can manage most third-party cookies through your browser settings or by visiting the respective service's privacy settings page.

4. Managing Your Cookie Preferences

You have control over which cookies you accept. Here are your options:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Allow only first-party cookies
• Delete existing cookies
• Set your browser to notify you when cookies are being sent

Cookie Banner

When you first visit NeoSpeech, you'll see a cookie banner that allows you to accept or customize your cookie preferences. You can change these settings at any time by clicking the cookie settings link in our footer.

5. Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience on NeoSpeech:

• You may need to log in repeatedly
• Your preferences won't be saved between sessions
• Some features may not work properly
• We won't be able to personalize your experience

Essential cookies cannot be disabled as they are necessary for the website to function.

6. Cookie Retention

Different cookies have different lifespans:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain until their expiration date or until you delete them
• Analytics cookies: Typically retained for 24 months
• Functional cookies: Usually retained for 12 months

7. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy.

8. Contact Us

If you have any questions about our use of cookies or this Cookies Policy, please contact us at: privacy@neospeech.io