NeoSpeech Privacy Policy

1. Introduction

Welcome to NeoSpeech, a platform offering advanced text-to-speech (TTS) services powered by artificial intelligence. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you access or use our website, mobile applications (including our iOS app), and services. By using NeoSpeech, you agree to the terms of this Privacy Policy.

We are committed to protecting your privacy and ensuring transparent communication about our data practices. This policy covers all interactions you have with NeoSpeech, including when you create an account, use our text-to-speech services, make purchases, or contact our support team.

Important Note: Our iOS mobile application is separate from the web application and requires a separate account registration to access the service.

Your privacy is fundamental to our business. We believe in giving you control over your personal information and being transparent about how we use it to improve your experience with our text-to-speech technology.

If you do not agree with any part of this Privacy Policy, please do not use NeoSpeech. If you have any questions about this policy, please contact us at privacy@neospeech.io.

2. Information We Collect

2.1. Information You Provide

We collect only the essential information needed to make our application work properly. When using NeoSpeech, you may provide us with:

• Name and Last Name
• Email Address
• Usage data (number of characters processed, features used)
• Any content you input for conversion or interaction with our services

We do not track you. We collect only your name, email, and usage data necessary to provide and improve our text-to-speech services.

2.2. Information Collected Automatically

We may automatically collect basic usage data to help us improve the platform, such as:

• Time and date of your visits
• Features accessed
• General device/browser information

2.3. Payment Information

All payments are handled securely by Stripe. We do not store your credit card or payment details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve the NeoSpeech platform
• Manage user accounts and access
• Send you important emails (e.g., confirmations, security updates)
• Analyze performance and user behavior to improve the experience
• Comply with legal obligations

We do not sell or rent your personal data.

4. GDPR and Data Protection

NeoSpeech is committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We process your personal data based on:

• Your consent
• The need to perform a contract (e.g., delivering our services)
• Our legitimate interests (e.g., platform improvement)
• Legal obligations

You have the right to access, correct, delete, or restrict the use of your personal information. You can also object to processing or request data portability where applicable.

To make a request, contact us at: privacy@neospeech.io

We will respond within the timeframes required by law (typically 30 days).

5. Data Security

We use industry-standard security practices to protect your personal data. This includes:

• Encrypted connections (HTTPS)
• Secure storage of your data
• Restricted access to authorized personnel only

While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, loss, or misuse.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

7. Children's Privacy

NeoSpeech is not intended for users under the age of 13 (or the age of digital consent in your country). We do not knowingly collect personal information from children. If we become aware that we've collected data from a child, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the "Last Updated" date and notify you when appropriate. Continued use of NeoSpeech after changes means you accept the updated policy.

9. Refund Policy

We want you to be satisfied with our text-to-speech services. We offer refunds under specific conditions:

• Refund Eligibility: Refunds are available only if you have consumed less than 10% of your purchased character quota
• Refund Amount: 100% money back for eligible requests
• Time Limit: Refund requests must be submitted within 30 days of purchase
• iOS App: Purchases through our iOS app are subject to Apple's App Store refund policy

To request a refund, contact us at support@neospeech.io with your account email and reason for the request.

Note: Our iOS mobile application requires a separate account from the web application.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at: privacy@neospeech.io